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In the event of claim, we are our client’s first point of call. Once we have gathered the necessary details we take over lodgement of the claim, follow up with appointment of assessors where required and provide continuing advocacy on behalf of our clients to ensure a fair outcome. We don’t simply accept any reduction or declinature of a claim; any reduction or declinature is reviewed thoroughly by our Principal and we don’t rest until we are satisfied that the outcome is fair and in accordance with the policy.


Emergency Response Service

As a Corporate Authorised Representative of Insurance Advisernet Australia, we are proud to offer an emergency response claim service facilitated in partnership with the Johns Lyng Group.

If, in the event of a claim, you require emergency assistance with:

  • Making premises secure
  • Protective tarping
  • Glass shuttering & replacement
  • Emergency plumbing & electrical
  • Other services to minimise claims

Please contact Johns Lyng Group on 1300 831 094.

Ordinarily Johns Lyng have an average 2 hour turnaround to attend the your site post loss although this may naturally be a little longer in relation to a catastrophe event.